Author: admin-batchhub-help

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Tunnel Engineer

Step 3 – How to Complete an Order?

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  • Approved loads are sent to the Tunnel Engineer for order completion.
  • Login as the Tunnel Engineer and check the Notifications in the Dashboard to see if the QA has approved the loads.
  • Then, access the Order listing from the Left Side panel, click on List Order, and go to the Order Listing Page.
  • Locate the dispatched order, click on the “Van” Icon, and view the QA approved loads.
  • In the Load Listing Page, each listing has a “Thumbs up” Icon. Click on it to mark the order as complete.
  • A popup will appear, where you need to upload the Order Receipt and click on the Mark as complete button. Repeat this for all available loads.
  • You can also download the Order Receipt by clicking on the download icon.
  • Once all loads are marked as complete, the order is considered complete on the Order Listing page.
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gobel Tunnel Engineer

How can I Change my Profile Details?

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1. Log in using your email address and password. Refer to the “How to Login” section for details.

2. Once logged in, you’ll be on your Dashboard.

On the Top Right corner of the page, you will be able to see your Profile Picture. Click on it and a menu item will appear. 

 

Click on the menu item which says Profile and you will be navigated to the Profile page.

To Change the Information seen in the profile page or change Profile Picture you need to click on the Edit Profile button on the Top right corner of the page. 

Clicking on this button will navigate you to the Edit mode of the page.

You will be able to make the necessary changes and click on submit to save the information. To change the Profile picture you can click on the Upload Image button and upload a new picture and click on submit to save it.

 

Categories
gobel Tunnel Engineer

Where Can I see Notifications

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1. Log in using your email address and password. Refer to the “How to Login” section for details.

2. Once logged in, you’ll be on your Dashboard.

3. There is a bell Icon in the top right next to the profile Picture. Click on that and you will be able to see all the Notifications.

You Can clear all the Notification by clicking on the Clear all Button in the Top right of the page.

Categories
Tunnel Engineer

What does Each Order Status Mean

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Pending
This is the Initial Status when an Order is created. This will remain until the batcher approves.

Approved
The approval status means that the batcher has approved the order and will be processed any time.

Processing
The Processing status means that the Order is in process.

On Hold
A batcher will be able to keep an order on hold due to many reasons.

Dispatched
Once an Order is finished processing, the batcher will dispatch it as different Loads.

QA Approved
Once the Loads in an Order is dispatched. The QA personnel has to approve it. Once he/she approves it the status will be QA approved.

QA Rejected
Once the Loads in an Order is dispatched. The QA personnel can reject it. At that time the Status will be QA Rejected.

Completed
A Tunnel Engineer will be able to complete and Order if the Order is QA approved.

Categories
Tunnel Engineer

How can I see the List of Orders?

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To see the list of orders, you must be the Tunnel Engineer, TWC, or Tunnel Manager. Follow these steps:

1. Log in using your email address and password. Refer to the “How to Login” section for details.

2. Once logged in, you’ll be on your Dashboard.

3. Locate the “Order Management” menu item and click on it. This will open two additional submenu items.

4. Click on the “List Order” submenu item.
5. You will be navigated to the “Order Listing” page.

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gobel Tunnel Engineer

How can I retrieve my password?

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To retrieve your password, use the “Forgot Password” option on the Login Page.
Visit www.batchhub.com.

  • Below the password field, click on the “Forgot password” link.
  • You will be redirected to the Forgot Password page.
  • Enter your email address and click “Send.”
  • The system will generate a passcode and email it to your registered email address.

Copy the passcode and enter it on the Forgot Password page, then click “Submit.”

You will reach the “Generate New Password” page.

Enter your new password in both fields and click “Change Password” to change your password